[2020.04.29] Amazon - iPhone SE 2020 사이즈 정보 습득 오류에 따른 이슈

4/30-5/3 연휴중 인입되는 Steinheil 사이즈 정보 습득 오류에 따른 이슈건 대응 Process(유럽 전국가) 공유 드립니다.

 

 

1. 100% 환불 진행 후 '[ISSUE]::★SE 2020 사이즈 이슈(Steinheil Only)' 매크로 발송

2. 특이건의 경우, '대기 답변' 발송 및 Tier 2 Escalation 진행

 

 

매크로 내용(영어 기준)

*참고로 영국만 매크로 내용이 다릅니다.

 

1. 영국 

Dear Customer,
Thank you for your message.

We apologize for the inconvenience caused to you.

We would like to offer you a full refund of your purchase amount without having to return the original item to Amazon.
We assume that the amount will be credited to your form of payment within the next 5 business days.

Please understand that this is the best solution we can offer on Amazon system.
You can see the status of your order here.

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201819290

We will share your experiences with our product improvement team.
Your feedback is always important to us to develop and improve better products.

If you have any other problems, please do not hesitate to contact us again. We're always here to assist you.

Thank you for your understanding.
Spigen Customer Service

2. 독일/프랑스/이태리/스페인

Hello Customer,

Thank you for your message.

We sincerely apologize for the inconvenience you have experienced.

For iPhone devices (especially iPhone SE 2020), the curve of the screen could lift the sides of the glass.
And to solve this problem, we are currently developing a new product.

We will offer you a full refund of your purchase price without having to return the original item to Amazon. We assume that the amount will be credited to your means of payment within the next 5 working days.

Please understand that this is the best way we can currently offer on our Amazon system. You can view the status of your order here.

https://www.amazon.de/gp/help/customer/display.html?nodeId=201819290

We will share your experience with our product improvement team. Your feedback is always important to us in order to develop and improve better products.

If you have any problems, please contact us again. We're here to help.

Thank you very much for your understanding.
Spigen Customer Service

*티켓 필드값 입력시, Defect Reason or Inquiries에 'Steinheil 사이즈 이슈_SE 2020' 선택 필수